Return and refund policy

>> RETURN POLICY <<

  1. Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via giftsbasesuk@qiymedia.com
including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

>> CANCELLATION <<

  1. Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via giftsbasesuk@qiymedia.com For the fastest resolution, please include your order number. Thanks!

  1. Cancelling Shipped-out Order

If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.

>>    Warranty   <<

This warranty only covers manufacturing defects and does not cover:

  • Damage caused by accident
  • Improper care
  • Normal wear and tear
  • Break down of colors and materials due to sun exposure
  • After-market modifications

No returns/exchanges for products with water exposure will be accepted.

>> REFUND POLICY <<

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

  • If the product you’ve purchased is completely non-functional.
  • If you did not receive your product within 90 business days (South America) after the date that your order has been placed.

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

DAMAGED ITEM / LOW QUALITY

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors in future.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.